DJ ROCKS…I brought my DELL laptop for an issue with a ‘skipping keyboard’ and he patiently and thoroughly diagnosed the issue by downloading software specifically that eventually fixed the problem–he was so patient and had to try a few different methods to fix my problem that was stressing me out at my new business–but he ACED it. When I asked how much I owed him for the hour he spent with/on me he said ” no worries”–I WOULD GIVE PACIFIC AND JD 7 STARS IF I COULD–AAA customer service and knowledgeable–I cannot recommend this business highly enough–They won my IT business for LIFE!!! Thanks JD!!